Terms of Service

1. Scope

These terms govern the use of the services provided by Senura AI GbR under the Filento brand for AI-based reading and filling of documents.

2. Conclusion of contract

The presentation of services on the website does not constitute a binding offer but an invitation to submit an offer. Merely creating an account does not conclude a paid contract. A paid contract (pay-per-use or subscription) is concluded once the user completes the order/payment process and the provider supplies or confirms the service or subscription. The key contract details and the total price are shown before the order is placed.

3. Service

The service uses AI to extract data from uploaded source documents and transfer it into forms. Results are generated automatically and may contain errors. Users must check results for accuracy and completeness before use. No warranty is given for the correctness of filled documents.

4. Account

An account is required to use the AI features. Credentials must be kept confidential; users are responsible for activity under their account.

5. Prices and payment

Use is offered via free trial allowances, subscription, or pay-per-use. Applicable prices are shown before conclusion of contract. For consumers, all prices are final prices including statutory VAT; where the provider uses the small-business scheme under § 19 German VAT Act, no VAT is shown. Payments are processed by Stripe. For subscriptions, the fee is charged recurrently in advance for the respective billing period (monthly or annually) via the stored payment method.

6. Term and cancellation of subscriptions

Subscriptions are concluded for the chosen term (monthly or annually) and renew automatically for a further billing period unless cancelled in time. Subscriptions that renew automatically can be cancelled at any time after the initial term with one month's notice.

Cancellation is possible at any time without giving reasons, via the account, via the cancellation button ("Cancel contracts here") on the website, or by an informal declaration in text form (e.g. email to support@filento.de). The right to extraordinary termination for good cause remains unaffected.

7. Right of withdrawal for consumers (withdrawal instruction)

Consumers have a statutory right of withdrawal.

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract. To exercise your right of withdrawal, you must inform us (Senura AI GbR, Leitenstraße 2, 92521 Schwarzenfeld, Germany, email: support@filento.de) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw. You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period expires.

Consequences of withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

Early expiry of the right of withdrawal: For a contract to supply digital content not on a tangible medium, the right of withdrawal expires if the provider has begun performance after you have expressly consented to performance beginning before the withdrawal period ends and you have acknowledged that you thereby lose your right of withdrawal.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

• To: Senura AI GbR, Leitenstraße 2, 92521 Schwarzenfeld, Germany, email: support@filento.de
• I/we hereby withdraw from the contract concluded by me/us for the provision of the following service: …
• Ordered on / received on: …
• Name of consumer(s): …
• Address of consumer(s): …
• Date: …
• Signature of consumer(s) (only for notification on paper): …

8. User obligations / acceptable use

The user warrants that they are entitled to process, or have processed, the documents and data they upload and that — where required — they have obtained the consent of the data subjects. The user must not use the service for unlawful purposes and must not upload content that infringes applicable law or third-party rights.

The user indemnifies the provider against third-party claims based on the user's unlawful or contract-breaching use of the service. Responsibility for checking and using the results generated by the service lies with the user (section 3).

9. Availability

The provider strives for high availability but does not owe uninterrupted availability. Maintenance and faults may cause temporary restrictions.

10. Liability

We are liable without limitation for intent and gross negligence, under product liability law, and for injury to life, body or health. For simple negligence we are liable only for breach of a material contractual obligation, limited to foreseeable damage typical of the contract. Otherwise liability is excluded.

11. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers this choice of law applies only insofar as it does not deprive them of mandatory consumer-protection provisions of their country of habitual residence. If the user is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is the provider's registered seat. The processing of personal data is governed by our Privacy Policy. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.